Hempstead City Hall: 1125 Austin Street || Hempstead, TX 77445 || Phone: (979) 826-2486 || Fax: (979) 826-6703

Utilities & Billing

Utility Billing Supervisor: Emily Grennon
Email: egrennon@hempsteadcitytx.gov
979-826-2486 EXT. 122



  The Utility Billing Clerks responsibilities are:
  • Utility Billing (Commercial and Residential)
  • Reports (Utilities)
  • Preparing Meter Reading Books
  • General Office Duties

For New Service: Complete the following information before 4:30 p.m. in order to have services on the same day:
  • Must read over Policy and Procedures
  • Application (must be completed)
  • Valid form of I.D. (will make copy)
  • Valid Lease Agreement/proof of ownership (will make copy)
  • $350.00 Initial Deposit (Residential Only) 
  • We accept Cashier's Checks, Money Orders, Cash, Visa/Master (debit/credit).

***A 5% fee is added when using your Visa/Master, Credit or Debit***

Disconnecting Services
  • Must complete Disconnect form
  • Valid form of I.D.
  • Disconnected accounts are always finalized on Friday's unless a holiday falls on Friday...only then will finals be completed prior to Friday.
  • Refunds - may be picked up after finals are completed on Fridays after 1:00 p.m.
  • If you disconnect on Friday, you will be finalized the following Friday.
  • Account must be paid in full before transferring
  • Must bring in new lease agreement for the transferring "new" address
  • Must complete transfer form
Name Change
  • Both parties must come in together and present identification
  • Original customer understands deposit is now owned by new customer
  • New customer must fill out application and read over policy and procedures
  • Must have a valid lease agreement
***Remember we are one month behind in billing. We bill from the 15th to the 15th each month. Example: if you disconnect services on the 1st, you are already in to the 2nd week of a new bill. When you final out, this (two weeks) bill will be taken out of your deposit.***

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To Hempstead

The City of Hempstead is located 50 miles west of Downtown Houston, Texas and also located near strong academic institutions such as Prairie View A&M University, Texas A&M University, and Blinn College. While visiting the City of Hempstead, do not hesitate to stop and enjoy a mixture of the foods from Italian to Bar-B-Que. Be sure and try one of our really sweet and juicy watermelons, very sure to please! We look forward to you visiting our City.

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